You can reach our dedicated customer support team through email at contact@cloquecollection.com. We're here to assist you with any inquiries or concerns you may have. Please allow up to 24 - 48 hours to get back to you. Thank you for shopping with us!
Ordering and Payment
Ordering from Cloque Collection is easy! Simply browse our website, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
We accept a variety of payment methods, including credit/debit cards, PayPal, Apple Pay]. You can select your preferred payment method during checkout.
Shipping and Delivery
We offer several shipping options, such as standard, expedited, international]. Shipping costs vary based on your location, the weight of your order, and the selected shipping method. You can calculate shipping costs during checkout. Order over $100 are eligible for free shipping
Delivery times depend on your location and the shipping method you choose. Generally, orders are processed and shipped within 1-2 days, and you can expect to receive your order within 5-7 business day.
Returns and Refunds
We offer a 25 days return policy. If you're not satisfied with your purchase, you can initiate a return within this timeframe. Please review our detailed Return Policy for specific guidelines. Please do not remove the tag of the item you would like to return. In the case the tag has been removed, the item cannot be returned.
To initiate a return or request a refund, please contact our customer support team at contact@cloquecollection.com with specifics as to what is the reason of your return. We'll guide you through the process and assist you with the next steps.
Product Information
Yes, we prioritize ethical sourcing and environmentally friendly practices. We are committed to offering products that align with our values.
Some of our products can be customized or personalized. Please check the product descriptions for customization options and details. If you have specific requests or inquiries, feel free to contact us at contact@cloquecollection.com
Account and Security
You can create an account with us by clicking on the "Sign Up" or "Register" link on our website. Follow the prompts to enter your information and create an account.
We take your privacy seriously and employ stringent security measures to protect your personal information. For more details, please refer to our Privacy Policy.
Technical Support
If you encounter technical issues while using our website, please try the following troubleshooting steps: clearing your browser cache or using a different browser. If the problem persists, contact our technical support team for assistance at contact@cloquecollection.com
